The Template demands transparency and fairness. “According to the code of conduct, the supplier promises not to push the consumer into anything, to explain everything to him, to give him time to think, and not to use any hidden sanctions or other obstacles in mutual communication or contracts, “ said Vladimir Outrata, Chairman of the ERO Board.
Peopleh ave been turning to ERO with complaints about door-to-door sales or auctions, and, recently, also about telephone sales. Some suppliers also try to make changing suppliers more difficult, or levy the breach of contract penalties. Contracts concluded with mediators are also problematic as the consumer gives the mediator a commission to select the supplier for excessively periods of time.
The new Template is built on the self-regulation principle. The ERO does not force the suppliers to use its exact wording. The Template, which uses a simple language without any clauses, offers to the suppliers a guideline how they can strengthen consumer protection from their side. An updated Code of conduct published by the ERO last year is still valid, and companies can voluntarily accept it. The new Template does not replace it. It is merely a suitable amendment.
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